Policies & Procedures
- Any Issues – Contact me
- SOFTWARE
- ‘Non-Returnable’ and ‘Non-Refundable’ – A blanket rule of – if software has been purchased from me and has been opened it is ‘Non-Returnable’ and ‘Non-Refundable’ and can not be exchanged. (You will find this is common with all retailers).
- Please ensure that the software you intend purchasing will work on your computer system before you purchase it.
- Definitely no return or refunds for software purchased elsewhere.
- Warranty Issues: If the software is supplied on media and there is an issue reading the media, then manufacturer warranties will apply. This will vary from one supplier to another, so you have a choice:
- Inquire with me first and I will endeavour to find out what the manufacturer/distributors policies are.
- Inquire directly with the manufacturer/distributors re their policies and work from there.
- Individual Packages may have their own specific warranties, in which case if you are dealing with me please bring these details with you as if I are not made aware of these warranties I may charge you for my time in helping sort any issues out.
- Purchaser’s Responsibility: All Warranty registrations are the responsibility of the purchaser, who should complete any warranty or special registration within the time specified with the correct details.
- I and any staff are not liable or responsible for any misunderstandings or claims which are outside of the required warranty statements.
- Purchases: All items must be paid in full before they will be delivered.
- HARDWARE
- Warranties: Various items will have different warranties, and terms, which is specified by the manufacturer or reseller. Please discuss with me if you have any queries or issues.
- Warranty claims are normally Return to Base (RTB) for items purchased from me – unless stated otherwise by a supplier or distributor or manufacturer.
- Return to Base (RTB) in this case is the designated Service Centre as negotiated by me.
- I will not be responsible for deeming if the item is a warranty situation. This decision will be up to the Warranty Agent carrying out the Warranty.
Please note that where the item is deemed to be outside of warranty cover there may possibly be charges to you for shipping and repairs, and that this should be negotiated with the Warranty Agent. - Purchaser’s Responsibility: All Warranty registrations are the responsibility of the purchaser, who should complete any warranty or special registration within the time specified with the correct details. I am not liable or responsible for any misunderstandings or claims which are outside of the required warranty statements.
- New Items purchased with be covered in Australia by Australian Consumer Laws.
- PURCHASES
- All items must be paid in full before they will be delivered or handed over to the purchaser.
- Ownership of items does not transfer until payment in full is received.
- PAYMENTS
- Payments will only be accepted by Cash or Bank Transfer direct into my account or via PayPal (by arrangement prior to this).
- I reserve the right to choose which payment is suitable at the time of sale.
- THEFT
- Theft or malicious damage will not be tolerated. [Zero Tolerance]. Theft will be reported to the Police and action will be taken.
- I reserve the right to record on security devices any access to the properties.
- I claim the right to hand any recorded media and vision to the Police and other authorities.
- REFUSAL OF ENTRY
- I reserve the right to refuse entry to the property when access is deemed unsafe
- I reserve the right to refuse entry to the property when the person or animal is threatening toward customers or staff.
- I will contact the Police to remove any threats if they occur.
- I reserve the right to refuse access to websites, social media, and any form of communication medium if a person or entity is abusive, operating illegally or threatening. I reserve the right to report such activity to law enforcement and other organisations to help prevent such actions from happening or being repeated.
E & OE. These Policies & Procedures may change without prior notice, I will post a notice on the home page under news items of changes.
Ver 1.00 – 12/08/2025